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FAQ + Contact Us

FAQ's

Here are a list of common questions we receive. Please read through the section relevant to your query. If you still require assistance, please complete our contact form below. We aim to respond to all queries within 1-2 business days.


How do I know if my order was successful?

Once your order has been placed, you will receive an order confirmation from online@gant.com.au. Please note that this may be sent to your junk folder. If you have not received an order confirmation there may be an error in the email used. In this case, please contact customer care.

What payment methods do you take?

We take all major credit cards, PayPal and Afterpay. All payment information is kept secure via third party payment sources.

How do I redeem a discount code?

To redeem a discount code, please ensure it is entered in the ‘Discount Code’ box, to the left of the checkout. Please note when using mobile, it may be under the ‘Show Order Summary’ drop down.

Discount codes cannot be applied to the order once processed and cannot be used in conjunction with another offer running on the site.

I have an instore gift card, can I use it Online?

Currently we are unable to process instore gift cards via our Online store. If you wish to use your gift card online, please contact our customer care team with proof of gift card.

Do you have a size guide?

All size guides are available against each product. Please click on ‘Size/Fit’ to view

Is there somewhere I can go to view the product prior to purchasing?

You can view the Gant range at your nearest GANT store *store link* or at selected David Jones and Myer stores nationally.

Can I place an order as a gift? Will the receiver be notified of cost?

We currently do not have an option for gift purchase or wrapping, but if you would like to post a Gant item directly to someone as a gift, please let us know and we will ensure that no cost or price reference is included in the satchel

I got a ‘Verification Required’ email, what does this mean?

Our system automatically flags orders that may require further verification. Please note that this is to protect your privacy and card details as well as ourselves. Any details sent will be destroyed once verification is complete


Can I change my delivery address or amend my order?

Orders are sent down to our dispatch team daily to ensure you receive your order as quick as possible. If you would like to make any amendments to your order, please email as soon as possible as we cannot amend orders once they have been processed by our dispatch team.

What if only part of my order has arrived?

If only part of your order has arrived, please check for any emails from online@gant.com.au. Your missing item may be on its way separately, or we may have not been able to supply your item and have processed a refund for you.

Do you ship internationally?

We currently only ship to Australian addresses. We hope to expand this soon.

How long does it take for my order to ship?

Orders can take up to 3 business days to be dispatch. Our team works their hardest to have all orders dispatched as soon as possible

How do I track my GANT order?

Once your order has been dispatched, you will receive an email with a tracking number. Please note that this may be sent to your junk folder. You can use this number to keep an eye on your order via Australia Post Tracking.

How do I know if my order has been delivered?

If you are subscribed to Australia Post tracking notifications, you will receive notice when your order is on its way to be delivered as well as notification when it was delivered. Please note, your order may require a signature and will be taken to the post office if you are not home.

My order has not arrived, what do I do?

If your order has not arrived, please check the tracking in Australia Post to see if it is delayed or possibly awaiting collection at your local post office.
If you still cannot locate your delivery, please contact us using the form below.

Do you offer gift wrapping?

Yes, we offer gift wrapping online for $19.95. Your gift will be wrapped in tissue paper, placed in a premium GANT branded box and dressed with cream ribbon. Please note all wallets and underwear come in a box, and as such may not require gift wrap.

If redeeming online, please select the 'Gift Wrapping' at checkout. If gift wrapping is selected, no printed invoice will be sent with the order. The bill to contact will receive an electronic order confirmation/receipt.

Unfortunately, we are not able to provide personalised messages at this time.


How do I return or exchange an item?

In order to return an item, please visit our returns page and place a request through our portal. You will then be issued with a label and return number to send your item back to us

What is your returns policy?

To read our full returns policy, please follow this link. Please ensure you have read and understood the returns policy prior to purchasing.

Are there any items excluded from returns?

Unfortunately, we cannot provide a refund if the items are damaged, have been worn, or are not faulty.
Due to hygiene reasons, hosiery, underwear, face masks and swim products are unable to be returned for a change of mind or incorrect sized purchases.
Any items that are flagged as ‘Final Sale’ are also not eligible to be retuned unless faulty.

I’ve sent something back, what happens now?

Once our returns team have received your order, it will be processed as per your submitted return request. If you have selected an exchange, you will receive a dispatch notification when your new item is on its way If you have selected a refund, you will receive notification when your refund has been processed

How long will my refund take?

Exchanges and refunds can take up to 5 business days for our team to process

What do I do if my item does not fit?

If your item does not fit, please put through a request in our return’s portal for another size. If your size is not available, we can provide you with a refund. Please contact our customer care team if you require any sizing assistance.


How do I create an account?

To create an account with us, please follow this link for an easy registration process.

What is the purpose of My GANT

My GANT allows you to save your address details for easy checkout as well as all your previous orders to see what you have purchased in the past

How do I update my details?

If you have a My GANT account, you can update your details directly via your account under the ‘Profile’ tab

How do I unsubscribe from your newsletter?

To no longer receive our newsletter, there is an ‘unsubscribe’ button at the bottom of every communication from us. You can also untick the box in your My GANT account, although we will be sad to see you go!


Where else is GANT available to purchase?

GANT is available at our stores and at selected David Jones and Myer stores nationally, as well as specialty independent locations

I want to speak to a customer care team member

If we could not answer your query above, please reach out to our customer care team using the form below.

Do you have a size guide?

All size guides are available against each product. Please click on ‘Size/Fit’ to view



CONTACT US

COMPANY
Operated under License in Australia by Salco Group Pty Ltd
03 9340 5200

SALCO GROUP PTY LTD
68-72 Elgin St
Carlton
VIC 3053

GANT GLOBAL
+46-8-506760000
info@gant.com

GANT WORLD SERVICE CENTER
Tullvaktsvägen 9
115 56 Stockholm
SWEDEN

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