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Returns

ONLINE RETURNS POLICY

If for any reason you are not satisfied with your GANT online purchase, we are happy to provide refund or exchange (for size), subject to the conditions outlined below. For further assistance please contact online@gant.com.au.

REFUNDS

We will happily provide a refund if:
• The goods are returned within 30 days 
• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached
• An online return submission is completed on our website for the product being returned

Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, hosiery, underwear and swim products are unable to be returned for a change of mind or incorrect sized purchases.

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

Refunds will be processed using the original payment method once we have received the return. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

EXCHANGES

We offer 30 day exchange of products for Size Only online. Please refer to “How to Return/ Exchange Your Items Online” for instructions.

If you wish to exchange a product for a different item (colour or style), please either visit us in store or request a refund and proceed to purchase your new item in a new transaction.

Please note, exchanges are unable to be processed in our Outlet Stores at Essendon, Harbour Town and Homebush, and David Jones. 

How to Return/ Exchange Your Item/s Online

If you completed your order as a registered customer, simply log in to your account to create your return. View your latest orders and select the product/s you wish to return. Completed your order as a Guest? Simply complete the guest return form.

Upon completing the form, a return request will be emailed to you within 24 hours. Please print this email and include it with the item/s you are returning. The email will contain an Australia Post link to download a pre-paid shipping label. If you have requested a refund, an AUD$7.95 shipping fee will be deducted from your refund. Please note our packaging is reusable in line with our sustainability efforts.

Exchanges/ Refunds will be processed by our Team within 5 business days of your return being received by us. Ensure your return is sent as soon as practicable as we cannot guarantee selected exchanges will remain in stock.

FAULTY PRODUCT

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem.  If you believe you have received a faulty item, please email an image of the fault to online@gant.com.au or call 1300 551 480 (Mon-Fri, 10:00am to 5:00pm AEST)

FINAL CLEARANCE ITEMS

Due to the genuine nature of the clearance sale, products marked as “Final Sale” on the product page or invoice, are not eligible to be returned or exchanged for change of mind or incorrect sizing unless deemed faulty.

IN STORE

For your convenience, items purchased online may be exchanged for the same or greater value in our retail stores at these locations. Ensure you have a copy of your Order Confirmation/ Tax Invoice (emailed to you) when requesting an exchange in store.

Please note, refunds will not be processed in store.

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