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Shipping and Delivery

General Delivery Information

*Due to the current Health Crisis, our carrier, Australia Post is experiencing greater than usual demand, and shipping timelines are impacted. Please note, current metro orders are taking up to 8 business days to be received, whilst deliveries to regional areas are up to 10 days. We appreciate your patience, and thank you for choosing to shop at gant.com.au during this time.

 

We deliver to all Australian addresses, including PO Boxes. If you wish to place an order for overseas delivery, please visit our global website www.gant.com.

  • Orders can take between 1 - 3 business days to be dispatched.

  • Orders are not dispatched over the weekend or Victorian public holidays.

  • You will receive an email on the day your order has been dispatched.

  • All orders are dispatched from our Distribution Centre in Victoria.

 
Please see below for our shipping options, available to be selected at check out:*

Shipping Methods 

*All orders over $1,000 in value are eligible for Free Express Post and will require a signature on delivery.

You will receive tracking information from the carrier selected once you complete your order and it is dispatched.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver.

Alternatively, a card will be left at your address advising you that an attempt has been made to deliver your product. Your product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.

 

Click & Collect – Melbourne ONLY

How to use Click & Collect

Simply place your order online selecting 'Pick Up' at checkout, and we'll deliver it to our Chapel Street store (577 Chapel Street, South Yarra) for you to collect.

Orders using this service will be ready to pick up within 1-2 business days.

This service is currently only available for customers based in Melbourne, for pick up from our Chapel Street store.

- Place your online order, selecting ‘Pick Up’ at checkout

- We'll email you when it arrives in store

- Pick up your items within 14 days

Details of our Chapel Street store, including when you can collect your order will appear on your order confirmation email.

To collect your order you will need:

Proof of purchase - a printed or digital version of your "Ready to Collect" or your "Order Confirmation" email.

Proof of ID - photo ID or the card used to pay for the order.

If someone else will be collecting the order on your behalf they must bring your proof of purchase, your proof of ID and also their proof of ID.

If you've paid entirely by PayPal, then please bring a photo ID, which should be your passport or photo driving licence.

We hold Click & Collect orders in store for 14 days after which time they will be refunded as per our Refund Policy.

If you have any queries or are unable to collect it within that time, please contact us on 1300 551 480 or email: online@gant.com.au

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